I was on your New Year’s cruise and I wanted to express my severe disappointment with the entire evening. First of all, our tickets said the cruise was from 8:00pm until 1:00am. We stood outside for about two hours until the boat finally boarded at 10:00pm. The staff that was helping board the passengers was very rude. Finally, after we got onto the boat, we found out that only those who purchased VIP tickets had tables downstairs, and the rest of us who bought general admission tickets had to either stand or stay up in the upstairs part of the boat which was freezing. When we bought the tickets, it didn’t say anywhere online that you would not have a table or even a chair downstairs in the heat. I shouldn’t have had to pay $136.00 per ticket to be cold and to be treated so poorly. The staff on the boat was also very unhelpful. When noticing my party’s discomfort with the cold and wind, she said she would go see if there was anything she could do, and that she would be back up to let us know. We never saw her come up to the upper level of the boat, but we did see her eating by the bar, quite a few times. It’s funny how the staff got treated better than those of us who paid money to be treated awfully. I would have had a better time in my hotel room being warm. I know that I, nor anybody that I know, will return to take a cruise on this yacht for any reason. We paid too much money for the kind of experience we received.